Emergency Contacts for Pilgrims in المملكة العربية السعودية

المملكة العربية السعودية has a unified الطوارئ number 911 that connects to all الطوارئ services, including police, ambulance, and fire. However, direct service numbers are also operational and can sometimes provide faster routing. The ambulance and medical الطوارئ number is 997, which connects to the Saudi Red Crescent Authority. The fire department number is 998. The police الطوارئ number is 999. The traffic accident number is 996. The drug and poison الطوارئ line is 920002814. These numbers work from any phone — local SIM, international roaming, or even a phone without a SIM card. When calling, be prepared to state your location as precisely as possible, ideally with a landmark name or street name. English-speaking operators are increasingly available on 911, but having a companion who speaks Arabic can speed the response.

The Saudi Ministry of الحج and العمرة operates a dedicated الحاج helpline at 920002814, available in multiple languages including Arabic, English, Urdu, Indonesian, and Turkish. This line can assist with lost الحجاج, missing الحج groups, accommodation issues, and general الحاج inquiries. The General Presidency for the Affairs of the Two Holy المسجدs can be reached through the Haram security offices located at every major gate of both المسجد الحرام and المسجد النبوي. Medical clinics operate 24 hours a day within both مسجد complexes, staffed with doctors and nurses who can handle emergencies and common الحاج health issues. During الحج season, field المستشفىs and medical tents are أُسس at منى, عرفة, and مزدلفة. The Saudi health الطوارئ line 937 (SEHA) provides medical advice and can direct you to the nearest healthcare facility.

Every الحاج should save their home country's embassy or consulate contact information before traveling to المملكة العربية السعودية. Most countries with significant Muslim populations maintain consulates in Jeddah (the closest major diplomatic center to مكة) and embassies in Riyadh. During الحج season, many countries establish temporary consular offices in مكة and منى specifically to assist their nationals. Embassies can help with lost or stolen passports (issuing الطوارئ travel documents), legal issues, medical emergencies requiring repatriation, and locating missing persons. Your الحج operator should have a direct line to your country's الحج mission, which acts as liaison between the embassy and الحاج groups. Store your embassy number, your الحج operator's الطوارئ number, and your group leader's number in your phone and on a physical card kept in your money belt.

Beyond knowing the الطوارئ numbers, personal preparation is critical. Create an الطوارئ card — a small laminated card carried on your person at all times — containing your full name, nationality, passport number, blood type, allergies, الأدويةs, chronic conditions, hotel name and address, الحج group name and number, group leader's phone number, الطوارئ contact back home, and embassy phone number. Write this information in both English and Arabic. Store the same information digitally in your phone's medical ID feature (available on both iPhone and Android), which can be accessed by medical responders without unlocking your phone. Share your location with a trusted family member using Google Maps or WhatsApp live location sharing during the الحج days. Register with your country's embassy or consular representation in المملكة العربية السعودية before departure, so they have your details on file in case of الطوارئ.