What are the acil durum numbers in Saudi Arabia?

Every Hac haci should save these critical acil durum numbers in their phone before arriving in Saudi Arabia. The unified acil durum number is 911, which connects you to police, ambulance, and fire services from any phone, even without a local SIM card. For direct services: call 997 for the Saudi Red Crescent (ambulance and medical emergencies), 999 for police, and 998 for fire and civil defense. These numbers are toll-free and available 24 hours a day.

For Hac-specific assistance, the Ministry of Hac and Umre operates a dedicated helpline at 920002814, available in multiple languages including Arabic, English, Urdu, Indonesian, and Turkish. The Nusuk support line can also assist with hac ibadeti-related issues. If you lose your passport, contact your country's embassy or consulate in Jeddah immediately — your Hac tour operator should have the relevant contact details.

Practical tips for emergencies during Hac: keep a physical card in your pocket with your name, blood type, medical conditions, allergies, medications, hotel address, group leader's phone number, and embassy contact — all written in both Arabic and English. Ensure your phone is charged at all times and carry a portable power bank. Know the location of the nearest Saudi Red Crescent station at each holy site (they are positioned throughout Mina, Arafat, Muzdelife, and around the Haram). If you witness someone collapsing, call 997 immediately and move the person to shade while waiting for help.